Care for the jewelry /order shipping / return policy.
ORDERS: All of our jewelry are handcrafted in our studio. Most made to order and processed and shipped in 1 to 3 days. Please understand differences in lighting computer monitors and mobile device screens may cause colors to appear slightly different, and please read the item description for the actual size.
Return accepted 15 days from the receiving day. if you receive a damaged piece please take a photo and email us. We will replace it free of cost to you. If the piece was damaged when wearing it, we will fix it or replaced it unless the customers did not handle it with basic care. We glad to share that we did not have any damage experiences, but we are aware things happened 🙂 Chains will not be replaced unless you receive a damaged chain.
CARE: The jewelry frames made with zink alloy metal and don’t show any change on the skin. If you are sensitive to metals other than gold and silver we suggest not wearing them. Do not wear them when you in the pool.
The jewelry is durable in brief water contact and shower.
Leather or suede chain. not suggested to use in the shower.
SHIPPING: All orders are shipped USPS. The liability of the package is transferred to the USPS once the package has been shipped. We are not responsible for tardy deliveries due to delays caused by USPS, International customs office, or extreme weather conditions. It is the responsibility of the customer to ensure the address provided is correct and that an individual is present to sign upon delivery. Any additional shipping costs due to incorrect address or unclaimed packages will be charged to the customer.